Clearer Card-on-File & $0 Payment Handling for Calendars

Modified on Thu, 20 Aug at 1:25 AM

We’ve improved Calendar Payments
 to clearly separate collecting a card on file
 from bookings where no payment is required
.

What’s changing?

Previously, businesses could configure a $0 payment amount 
when they wanted to collect a customer’s card details without charging them.

This created an unintended experience: if a booking became free — for example, after applying a 100% discount coupon
— customers could still be asked to enter their card details and a $0 transaction could be processed.

We’re separating these two use cases with a dedicated “Collect Card on File” 
option in Calendar Payment settings.

Collect Card on File

When Collect Card on File 
is enabled:

Customers will be asked to provide their card details during booking
Their card will be securely saved for future use
They will
not be charged
while booking the appointment
No payment transaction will be created during booking

This gives businesses an explicit way to collect a card without requiring an upfront payment
.

$0 and free bookings

When Charge upfront
 is enabled, payment collection will now depend on the final amount due
.

Final amount > $0
→ Collect payment details and process the payment normally
Configured amount = $0
→ Skip card collection and payment entirely
Coupon reduces the amount to $0
→ Skip card collection and payment entirely
Coupon leaves an amount > $0
→ Collect the discounted amount normally

This means customers making a genuinely free booking will no longer be asked for unnecessary payment details or go through a $0 transaction.